Pixlore Refund Policy

This Refund Policy explains when refunds are available for purchases of Pixlore products and services. It applies to direct purchases from Pixlore and is intended to be read together with our Terms of Service and Privacy Policy.

1. Scope & Definitions

• "Digital Content/Service." Pixlore's software, features, credits, and subscriptions are delivered electronically and made available immediately upon successful payment.
• "Billing Cycle." The period of your subscription plan (monthly or annual).

2. Free Trials & Free Credits

New users may receive a free trial or free credits to evaluate Pixlore (web to Figma conversion, interaction import, AI editing). Use these to determine if the product is right for you before paying.

3. General Rule: Non-Refundable Once Delivered

Because Pixlore is digital and accessible immediately after payment, all completed purchases are non-refundable once access or credits are delivered, except as stated in Sections 4–7 or where required by applicable law.

4. Auto-Renewals, Notices, and Easy Cancellation

• Automatic Renewal. Subscriptions renew at the end of each Billing Cycle unless canceled in advance.
• Advance Notice. We send a renewal reminder to your account email before each annual renewal. Keep your email current.
• Easy Online Cancellation. You can cancel at any time from the Pixlore account settings page or the Figma plugin subscription page.
• Or email: pixloreservice@gmail.com (please use subject: "Cancel Auto-Renewal").
• Effect of Cancellation. You retain access through the end of the paid Billing Cycle; the current cycle is non-refundable.
• California Auto-Renewal Compliance. For California residents, we provide clear renewal terms at signup, obtain affirmative consent for auto-renewal, send a confirmation with cancellation instructions, and maintain an online method to cancel at any time.

5. Exceptions: When Refunds May Be Granted

Pixlore may approve a refund at our discretion in these limited scenarios:

1. Duplicate/Erroneous Charge. You were charged multiple times or the amount charged was incorrect due to a system or platform error.
2. Critical Technical Failure. A material, reproducible defect prevents reasonable use; you reported it to support and it remained unresolved within a reasonable time.
3. Unauthorized Transaction. You promptly reported suspected fraud on your account, and our review confirms the transaction was unauthorized.

Note: We may offer an account credit rather than a cash refund where appropriate.

6. EU/EEA & UK Consumers: 14-Day Right of Withdrawal (Cooling-Off)

If you are an EU/EEA or UK consumer purchasing digital content, you generally have a 14-day right to withdraw from the purchase without giving any reason, counted from the day of purchase.

Important Exception (Digital Content Supplied Immediately).

At checkout, immediate access is granted to Pixlore and by providing that immediate access means you lose your right to withdraw, then once access begins your 14-day withdrawal right no longer applies to that purchase.

7. Third-Party Marketplaces & App Stores

If you purchased through a third-party platform (ex- an app store or payment processor marketplace), their refund terms apply and you must request the refund directly from that platform. We cannot override third-party policies.

8. Taxes, Fees, and Currency

Transaction fees charged by payment providers, exchange costs, or taxes are non-refundable unless required by law or the provider refunds them to you.

9. How to Request a Refund (or Exercise Rights)

1. Contact Support: pixloreservice@gmail.com
   Include: Order ID, account email, detailed description (and screenshots/logs if technical), and the basis for your request (ex- duplicate charge, unresolved defect)
2. Review Time: We aim to respond within 15 business days.
3. Processing: Approved refunds are issued within 15 business days after approval to the original payment method. Bank posting times vary.
4. Chargebacks: Please contact us first. Filing an unmerited chargeback may lead to suspension pending resolution; we reserve the right to dispute improper chargebacks.

10. Data We Process for Refunds (GDPR/UK GDPR/CCPA/CPRA)

We process limited personal data to review and issue refunds (ex- contact details, transaction metadata, diagnostic logs). See our Privacy Policy for legal bases, retention, and disclosures.

• EU/EEA & UK: You may have rights to access, rectify, erase, restrict, or object, and to data portability; you may lodge a complaint with your local supervisory authority.
• California (CCPA/CPRA): You may have rights to know/access, delete, correct, and to opt-out of "sale"/"sharing" of personal information and limit certain uses of sensitive personal information. We will not discriminate against you for exercising these rights.

Contact: pixloreservice@gmail.com (or the methods listed in our Privacy Policy).

11. Abuse, Misuse, and Compliance

We may decline or reverse refunds where we reasonably suspect abuse (ex- repeated refund cycles, account sharing, use in violation of the Terms). We may require additional verification to protect account security and compliance.

12. Updates to This Policy

We may update this Policy from time to time. Material changes will be announced on our website or relevant plugin page, and we will notify you before they take effect. The "Effective Date" above will reflect the latest version.

13. Contact

Pixlore- New Port LLC.
201 Redwood Shores Parkway, Suite #375, Redwood City, CA 94065
Email: pixloreservice@gmail.com